CONSUMER RIGHTS – CANCELLATION – RETURN AND REFUND POLICY

This policy outlines your rights as a consumer regarding the cancellation, return, and refund of products purchased from our online store. The rights and procedures described below apply in accordance with international e-commerce laws and standards, and they may be subject to specific consumer protection laws depending on the jurisdiction of the consumer's residence.

1. Right of Cancellation

The Right of Cancellation allows you to withdraw from a distance or off-premises sales contract, without providing any reason, within a specific period. This right is available for online purchases, including via email, phone orders, or other methods of distance selling.

• Cancellation Period: You have the right to cancel your purchase within 14 days from the date you receive the product(s).
• Exceptions: The cancellation right does not apply to certain products, including:
•  Products that have been unsealed or opened for hygiene or health reasons (e.g., underwear, cosmetics).
• Customized or personalized items specifically made for the consumer.
• Perishable goods or items with an expiration date.
• Digital products or services if the product has been unlocked or delivered (e.g., software, digital downloads).
• Services already fully provided upon the consumer’s request.

2. Return and Refund Conditions

If you exercise your right of cancellation, the following conditions apply for returning the product and receiving a refund:

• Return Period: You must return the product within 14 days from the date of cancellation. The product must be unused, undamaged, and in its original packaging.
• Refund Process: Once the product is returned, we will process your refund within 14 days from the date we receive the returned goods or proof of return, whichever comes first.
• Refund Method: Refunds will be made using the same method of payment that was used for the original purchase, unless otherwise agreed upon.
• Return Shipping: Unless the product is faulty, the consumer is generally responsible for the cost of return shipping. In some cases, return shipping costs may be covered by the seller depending on the terms and conditions of the transaction.

3. Consumer Obligations and Seller’s Responsibilities

• Seller’s Information Obligation: The seller is required to inform the consumer clearly about their rights, including the cancellation policy, the return procedure, and any exclusions to these rights at the time of purchase.
• Consumer’s Obligation: The consumer should follow the return instructions and ensure that the product is returned in the same condition as it was received. This includes not using the product and maintaining the original packaging.
• Seller’s Obligation to Refund: If a consumer has canceled their order and returned the product, the seller must issue a full refund within the stipulated timeframe. This refund should include the product’s purchase price as well as any standard delivery costs (if applicable).

4. Product Condition

• Damaged or Used Products: If the product has been used, damaged, or is missing any parts, the seller reserves the right to refuse a return or to offer a partial refund based on the product's condition.
• Packaging: To return a product, the consumer must include all original packaging, labels, and any related documents (such as invoices or receipts).

5. Dispute Resolution

If a dispute arises regarding the cancellation, return, or refund process, the consumer can seek resolution through the appropriate consumer protection authority or dispute resolution body in the jurisdiction where the consumer resides. The seller may also agree to an alternative dispute resolution process to settle the issue.

6. Contact Information

For all questions related to cancellations, returns, or refunds, please contact our customer service team at:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Address: [Insert Physical Address]