Privacy and Security Policy

All services provided in our store are owned and operated by LUMIÈRE SILK&CASHMERE/SULENUR CETİNEL BAL, registered at lumieresc.com.

Our company may collect personal data for various purposes. Below, it is stated how and in what way the collected personal data is gathered, and how and in what manner it is protected.

Personal information (such as name, surname, company details, phone number, address, or email addresses) about the members is collected by our store as a natural part of the membership process or by filling out various forms and surveys on our website.

From time to time, our company may send campaign information, updates on new products, or promotional offers to our customers and members. Members can choose whether or not to receive such information during the membership process, and later on, this choice can be changed in the account section after logging in or by using the link in the notification received.

The personal information electronically submitted by our members during the approval process on our website or via email will not be disclosed to third parties outside the purposes and scope defined by the "User Agreement" we have with our members.

For identifying system issues and quickly resolving any problems or disputes that may arise with the provided service, our company records and uses the IP addresses of its members. IP addresses may also be used for general identification of users and for gathering demographic data.

Our company may also use the requested information for direct marketing purposes either by itself or in cooperation with others. Personal information may be used, when necessary, to contact the user. Information requested by our company or provided by the user or related to transactions made on our website may be used for statistical evaluations, database creation, and market research, without revealing the identity of our members, beyond the purposes and scope defined in the "User Agreement."

Our company is committed to keeping confidential information strictly private and secret, treating it as an obligation to maintain confidentiality, and taking all necessary precautions and due diligence to prevent the public release or unauthorized use or disclosure of any part or all of the confidential information.

Credit Card Security

Our company prioritizes the security of credit card holders shopping on our websites. Your credit card information is never stored in our system.

When you enter the transaction process, there are two things to look for to ensure that you are on a secure website. One is the key or lock symbol found at the bottom of your browser. This indicates that you are on a secure internet page, and all your information will be encrypted for protection. This information is only used in accordance with the sales process and based on the instructions you provide. The credit card details used during the shopping process are encrypted with the 256-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification. If the card is confirmed to be valid, the shopping continues. Since no credit card information is visible or stored by us, third parties are prevented from accessing this information under any circumstances.

For orders made with credit cards online, the reliability of payment/billing/delivery address information is monitored by our company against credit card fraud. Therefore, for customers placing their first orders on our websites, it is necessary to verify the accuracy of financial and address/phone details before the order can proceed to procurement and delivery. If necessary, the customer or relevant bank may be contacted for verification.

All information provided during membership can only be accessed and changed by you. As long as you securely protect your membership login details, others cannot access or modify your information. For this purpose, 256-bit SSL security is used during membership procedures. This system adheres to an international encryption standard that is impossible to break.

Mail Order Credit Card Information Security

Credit card and identity information you send to us via mail-order method will be kept confidential by our company according to our privacy principles. This information will be retained for 60 days to address any potential disputes related to credit card charges with the bank and will be destroyed afterward. If any charge is made to your card outside the agreed amount, you can naturally dispute it with the bank, preventing the payment from being processed.

Third-Party Websites and Applications

Our store may provide links to other sites within its website. Our company is not responsible for the privacy practices or content of these linked sites. Advertisements published on our website are distributed through advertising partners. The principles of this Privacy Policy apply only to the use of our website and do not cover third-party websites.

Exceptional Cases

In the following limited circumstances, our company may disclose user information to third parties outside the provisions of this "Privacy Policy." These circumstances are limited to:

Compliance with the obligations imposed by laws, decrees, regulations, or other legal authorities;

To fulfill the requirements of the "Membership Agreement" and other contracts made between our store and users;

Information being requested by the authorized administrative and judicial authorities as part of an ongoing investigation or inquiry;

To protect the rights or safety of users when information sharing is necessary.

Email Security

When sending emails to our Customer Service regarding any order, please do not write your credit card number or passwords. Information in emails may be visible to third parties, and our company cannot guarantee the security of the information transmitted in emails under any circumstances.

Browser Cookies

Our company may collect information about users visiting our store and their use of the website via a technical communication file (Cookie). These technical communication files are small text files sent by a website to the user’s browser to be stored in memory. The technical communication file helps make the use of the internet easier by storing site status and preferences.

The technical communication file is not designed to collect data or personal information from your email or other sources. Most browsers are set to accept cookies by default, but users can change the settings to prevent cookies from being sent or to receive a warning when cookies are sent.

Our company reserves the right to change the provisions of this "Privacy Policy" at any time by publishing it on the site or sending it electronically to users. If the Privacy Policy is changed, it will become effective on the date it is published.

For any questions or suggestions regarding our Privacy Policy, you can email us at [email protected]. Below are our contact details:

Company Name/Title: LUMIÈRE SILK&CASHMERE/SULENUR CETİNEL BAL

Address: Piyade Mah. Ahimesut Bulvarı No: 78/45, ETİMESGUT/ANKARA

Email: [email protected]